Spa Etiquette

Noise
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Our lounge areas are the perfect place for conversations.

Cell Phones
For the respect of all spa guests' tranquility, cell phones are not permitted in the treatment areas. Please turn all cell phones and pagers off and place them in the lockers.

Lockers
We provide all the necessities for your spa visit. Our robes, towels, slippers, and toiletries are available for your convenience. We ask that you help keep the facilities clean by placing used robes and towels in the provided hampers.

Spa Policy

Spa Arrival
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This allows you ample time to fill out a client profile to prepare for your treatment and visit the spa's private steam room before beginning services.

Cancellation Policy
Treatments you select are reserved especially for you. We require a minimum of 24 hours advance notice for cancellation of services. If you are within this booking time, you are already confirmed for your treatment and the cancellation policy will be in effect. Without this notification you will be billed for each service. A credit card account number is required at the time of booking. This policy also applies to gift card holders.

Late Arrival
All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. An unrushed treatment will be rendered only for the remainder of the scheduled session. You will be responsible for the full service.

Health Conditions
Please advise us of any health conditions, allergies, or injuries which could affect your service when making your spa reservation.

Massage and Body Treatments
Please specify therapist gender preference at the time of booking. Speak with the therapist directly about style and depth of pressure. You must be 18 or over to receive massage treatments.

Pregnancy
We have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting the treatments that are appropriate for you during this special time.

Cleanliness
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables securely locked in your locker during your visit. For the protection of your clothing, we also ask that you wear the robe that is provided.

Payment
We accept cash only, and we do not accept personal checks and credit card.